Question: What analytics does Navu provide?
Answer: Navu provides multiple sets of analytics.
Visitor Tracking: The visitor tracking page in the Navu portal lists detalied journey information about every visitor to your website. The information includes:
- Acquisition informaton such as the referrer and channel,
- A timeline of every page the visitor has visited,
- How long they were active on each page they visited,
- How far they scrolled on each page,
- What links they clicked on each page,
- Conversion information (pulled from form fills),
- A full transcript of their conversation with the AI and via live chat.
Questions and Answers: Every question and answer the AI provided including search results along with filterable information about the topic of the question, whether the AI could answer it, visitor reactions and which Navu skill was used to answer the question.
Content: An interactive dashboard that provides real-time information on the underlying document in the AI’s training set.
Site: Site level analytics over a configurable time period focused visitor counts by channel, audience and Sidebar usage.
Question: Can these analytics be downloaded.
Answer: Yes. The Answers, Content and Site anaylytics can all be downloaded as a CSV spreadsheet. Visitor tracking data is not available for download due simply to the size of the data set. If you would like a CSV file of your tracking analytics, please contact [email protected] and we’ll get you what you need.
