Terms of Service

Thank for you working with us at Navu.  Navu is service that is wholly owned and operated by HivePoint, Inc.  

By signing up, you accept the Terms of Service described here.  These are effective January 26, 2023.  We may modify these terms at any time and at our sole discretion.  If and when we do, we will let you know if you have an active account.

Overview of Navu Service

Navu is designed to help businesses to increase lead conversion on their websites. While Navu is installed on your website, we track visitors and present the information collected to you in a secure web application.  We enable you to define “programs” that will inject a “journey guide” onto the web page for selected visitors.  This guide is meant to give them additional information that you choose with the goal of increasing education and trust in your product or service.

User Accounts

A Navu “user” is anyone who signs up on the Navu website using an email address.  We authenticate users via email confirmation or using Google OAuth.  Regardless, we collect and store this information securely.   We never share or sell this information.  We use cookies to remember the authentication of a user on a browser.  There is no cost for maintaining a Navu account.  

Sites

A Navu user is able to create a “site” on Navu representing their website.  After a free trial period, there is a monthly fee to maintain a site on Navu.  We reserve to right to refuse to create a site for certain domains, to limit the number of sites any user can create or access, and to limit the features available for any given site.  

The Navu service is built around this model of a site which may span one or more website domains.  After adding a site, the creator is automatically granted “owner” permissions for that site.   A site owner can ask Navu to invite other users to the site as members and choose the roles (owner, editor, or viewer) for those members.  Therefore a given Navu user may have access to multiple sites with different permissions on each one.

Billing

After a free trial period, a site owner will need to provide payment information and purchase a subscription for that site in order for service to continue.  Navu will automatically invoice and charge periodically (depending on the subscription).  Navu uses Stripe to handle invoices, charges, and receipts.  

We reserve the right to refuse service for any user or any site.  Likewise, we reserve the right to discontinue service for any active subscription with 30 days notice.  If a subscription is prepaid for a longer period, then fees will be refunded on a pro-rata basis.

All subscription fees are paid in advance and are non-refundable.   Customers can cancel at any time and choose to discontinue service immediately or at the end of the prepaid billing period.

In addition to fees, Navu may also collect sales taxes when required by law based on the jurisdictions where we and the customer operate.  

Appropriate Use

Customers agree to use Navu only for the purposes for which it is intended.  They agree not to use Navu to deliver any inappropriate content (such as pornographic images or videos).  Likewise, customers commit that all content provided to Navu is either either in the public domain or controls its copyright.

Customer Data

Navu collects extensive data about site visitors.  We will collect and store this information securely.  We will not share or sell it to third parties.  We retain this data for a variable amount of time depending on a variety of factors.  When a site is deleted or a subscription is terminated (by either the customer or because of non-payment), this information is discarded from our active systems and cannot be recovered.

Intellectual Property

Customers may share intellectual property with Navu such as images, videos, web pages, etc.  This remains the sole property of the customer.  

Navu has extensive intellectual property in the form of software, protocols, schemas, etc.  Customers take advantage of this, but the sole ownership of this remains with HivePoint, Inc.

Support

Navu includes customer support as part of its service offering.  Most support is provided via email.  We make our best efforts to provide prompt helpful support when issues arise.  However, unless otherwise contracted, we provide no guarantees that we will be able to solve any problem reported and no guarantee on response time.

Service Availability and Outages

Navu strives to make its service available 100% of the time.  Although rare, if we ever need to suspend services to perform maintenance we will try to alert customers in advance.  However we do not guarantee any specific service level agreements on percentage uptime.

In an unforeseen service outage occurs, we will promptly notify customers.  If there is an extended outage (more than 24 hours in a given month), we will offer refunds on a pro-rata basis.

Confidentiality

Navu will keep all customer and user data confidential.  None of that information will be shared with a third party without written permission of the customer/user.

Likewise, each user and customer agrees to keep Navu information confidential except information that is public knowledge, such as the information on the public-facing part of the Navu website.

Mutual Indemnification

Each party indemnifies and agrees to defend and hold the other party and its trustees, officers, directors, employees, agents, and affiliates from and against all third party claims.

Warranty

All Navu services and technology are provided on an “as is” and “as available” basis and Navu/HivePoint disclaims and makes no warranties, express or implied, statutory or otherwise, including but not limited to:

  • warranties of merchantability, title fitness for a particular purpose, or non-infringement;
  • warranties that Navu will meet customer’s requirements or expectations;
  • warranties that customer data will be accurate, complete, or preserved without loss; or
  • warranties that the Navu service will be timely, uninterrupted, or error-free.

Liability

Except for each parties obligations regarding indemnification to the maximum extent permitted by applicable law, in no event with Navu/HivePoint be liable for any loss of use, lost or inaccurate data, interrupt of business, lost profits, costs of delay, reputational harm, or any indirect, special, incidental, cover, punitive, reliance or consequential damages of any kind however caused, even if informed in advance of the possibility of these damages.

Navu/HivePoint’s total liability will not exceed in aggregate the amount actually paid or payable by customer to Navu for the applicable Navu service or related services in the six months preceding the claim.  For free trials, Navu/HivePoint’s total liability will not exceed in aggregate US$100.