AI Training Question: How is Navu’s AI trained?Answer: Navu’s AI is trained on your website content primarily by reading your sitemaps and crawling your website. Question: Is there a way to train the AI on additional documents not on my website?Answer: Yes. The sidebar AI can be trained on any documents (PDFs, web pages, text … Read more
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Features and Capabilities
Navu Platform Overview Conversation A website widget that handles AI chat, contact capture, and live chat. AI Chat An AI assistant that converses with website visitors. Core Capabilities Skills Configure how the AI behaves in different situations. Built-in Skills Custom Skills Site-specific AI behaviors. Prompts Predefined actions visitors can trigger. Built-in Prompts Custom Prompts Leave … Read more
Navu Is a Signature Sponsor at IMS 2026
We’re excited to share that Navu is a Signature Sponsor of the Industrial Marketing Summit, happening March 3–5, 2026 in Austin, Texas. We’ll also be taking the stage to share our perspective on how industrial, manufacturing, and engineering marketers can use AI in practical, meaningful ways. This space is especially important to us, as many … Read more
Connecting Navu’s Contact Form To Your CRM
The form on the Contact tab of the Navu Sidebar can be configured to push the form details into a CRM. To enable this for HubSpot and Salesforce enable the HubSpot integration or the Salesforce integration. Enabling these automatically creates a corresponding form in these CRMs to capture the form details. To push form fill … Read more
Navu Integration for Zendesk
Overview Navu’s integration with Zendesk allows Navu to ingest Zendesk Help Center content and add it to the training set for your site’s AI. In addition, AI responses, when appropriate, will cite the underlying Help Center support page, allowing visitors to click through directly to the support articles related to their question. Pre-Requisites Before enabling … Read more
Adding Additional Fields to the Sidebar Contact Form
The Sidebar Contact form contains three fields by default. These are Name, Email and Message. If Navu is integrated with HubSpot or Salesforce, these fields are automatically added to the contact record when a visitor fills in the form. To add additional fields to this form, in the Navu portal, navigate to Settings -> Sidebar … Read more
Training the Navu AI on New Content: A Practical example
The Navu Portal is a great place to review the conversations had by visitors on your website. Analyzing these conversations can often make it clear where there may be gaps in the content on which your AI is trained. The best practice to improve the AI’s answers is to updated existing content or publish new … Read more
Terms of Service
Last modified: September 20, 2024 Thank you for using the Navu service (the “Navu Service”), a service that is wholly owned and operated by Navu, Inc. (together with its affiliates, “Navu”, “we”, or “us”). The Navu Service is designed to help you increase lead conversion on your websites by tracking your website visitors, presenting information … Read more
Privacy Policy
Effective Date: 2/23/2024 Navu, Inc. (“Navu”) is committed to protecting the privacy and security of the information we collect and to being transparent about the ways in which we collect and process your information. This statement (the “Privacy Policy”) sets forth our policies and practices for handling the information we collect from or about you. … Read more