Resources Center
Welcome to the Navu Resources Center. This page contains the documents and information our customers, prospects, and partners most commonly request, including legal agreements, security and compliance documentation, service policies, and technical reference materials. We're committed to being transparent about how our platform operates, how we protect customer data, and the standards we use to deliver our service.
Subprocessors
Navu uses a limited number of trusted third-party service providers ("subprocessors") to deliver our services. These providers perform specific functions on our behalf and are subject to appropriate contractual and security obligations.
| Subprocessor | Purpose | Used When |
|---|---|---|
| Amazon Web Services (AWS) | Cloud infrastructure, email delivery, and secure backups | Always |
| Stripe | Payment processing for subscriptions and invoices | Billing customers |
| User authentication using Google Sign-In (OAuth) | If enabled by the customer | |
| IPdata | Reverse IP lookup for visitor company identification | If enabled by the customer |
| OpenAI | AI model used to answer visitor questions and generate responses | Customer selectable |
| Google Gemini | AI model used to answer visitor questions and generate responses | Customer selectable |
| Anthropic Claude | AI model used for analysis and report generation | Customer selectable |
| Slack | Delivery of internal notifications and alerts | Always |
| Help Scout | Customer support platform used to manage support requests | When customers contact Navu Support |
Subscribe for updates to this list to be notified when our Subprocessors change.
