AI Chat for Industrial Companies
Your buyers have technical questions.
Navu delivers reliable, accurate answers.
Why AI Chat
Website AI Chat designed for sophisticated technical conversations
Your buyers don't ask simple questions. They need precise answers about product compatibility, materials, application fit, and availability. All before they ever talk to a rep.
- Product compatibility questions
- Spec or material questions
- Application questions
- Lead time questions
Why Navu
AI Chat optimized for simplicity while handling complex customer interactions.
A home-grown or off-the-shelf AI Chat solution isn't going to cut it. Most manufacturing and industrial companies deal with large product catalogs and buyers who have complex needs. Throwing a bunch of content at an AI guarantees bad answers and frustrated customers.
Built for under-resourced teams
Manufacturers are often under-resourced in marketing, sales, and support. The whole point of an AI is to offload these overworked experts. So we strive to make selecting, rolling out, and maintaining a new AI Chat on the website as simple and painless as possible.
Comprehensive, organized product knowledge
To provide accurate answers, an AI needs access to all public-facing website content, a product catalog, and a reseller list, among other things. Navu makes it easy to collect and organize this information and to keep it up-to-date going forward.
Skills for specialized conversations
To support sophisticated product selection, the AI requires specialized instructions. Navu uses simple-to-use "skills" that allow customers to describe in natural language exactly how they want various specialized questions and conversations handled.
Continuous improvement built in
Every answer to a customer must be correct. Navu provides easy ways to find and address any answer that isn't as expected — so continuous improvement applies to the AI just as it does for most processes in these manufacturing and industrial companies.
Complex and Sophisticated