This explains how to allowlist Navu’s server IP range in Cloudflare so Navu can reliably access your website. Create a Custom Rule Navu’s server IP range is: Create a Custom Rule with the Skip action that matches Navu’s IP range and skips selected Cloudflare security features. Steps In Cloudflare, go to:Security → Security rules. Click … Read more
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Connecting Navu’s Contact Form To Your CRM
The form on the Contact tab of the Navu Sidebar can be configured to push the form details into a CRM. To enable this for HubSpot and Salesforce enable the HubSpot integration or the Salesforce integration. Enabling these automatically creates a corresponding form in these CRMs to capture the form details. To push form fill … Read more
Navu Integration for Zendesk
Overview Navu’s integration with Zendesk allows Navu to ingest Zendesk Help Center content and add it to the training set for your site’s AI. In addition, AI responses, when appropriate, will cite the underlying Help Center support page, allowing visitors to click through directly to the support articles related to their question. Pre-Requisites Before enabling … Read more
Adding Additional Fields to the Sidebar Contact Form
The Sidebar Contact form contains three fields by default. These are Name, Email and Message. If Navu is integrated with HubSpot or Salesforce, these fields are automatically added to the contact record when a visitor fills in the form. To add additional fields to this form, in the Navu portal, navigate to Settings -> Sidebar … Read more
Training the Navu AI on New Content: A Practical example
The Navu Portal is a great place to review the conversations had by visitors on your website. Analyzing these conversations can often make it clear where there may be gaps in the content on which your AI is trained. The best practice to improve the AI’s answers is to updated existing content or publish new … Read more
Terms of Service
Last modified: June 14, 2026 Thank you for using the Navu service (the “Navu Service”), a service that is wholly owned and operated by Navu, Inc. (together with its affiliates, “Navu,” “we,” or “us”). The Navu Service enables businesses to add AI-powered chat assistants to their websites. Navu’s AI assistants are trained on content provided … Read more
Privacy Policy
Effective Date: 2/23/2024 Navu, Inc. (“Navu”) is committed to protecting the privacy and security of the information we collect and to being transparent about the ways in which we collect and process your information. This statement (the “Privacy Policy”) sets forth our policies and practices for handling the information we collect from or about you. … Read more
