Navu sets a browser cookie to maintain conversation continuity across sessions. To stay compliant with GDPR, CCPA, and similar regulations, you need to register this cookie in your CookieYes consent manager. Follow the steps below. Step 1: Open Cookie Manager in CookieYes Log in to your CookieYes dashboard at app.cookieyes.com. In the top navigation, click … Read more
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Configuring the Navu Sidebar Elements
Below is a description of the settings in the Navu Portal that control the appearance and functionality of the visual elements in the Navu sidebar. Splash Screen This is how the sidebar appears when visitors first land on your website. 1. AI Chat Tab Q. How do I change the label on the AI Chat … Read more
Allowlist Navu’s Server IPs in Cloudflare
This explains how to allowlist Navu’s server IP range in Cloudflare so Navu can reliably access your website. Create a Custom Rule Navu’s server IP range is: Create a Custom Rule with the Skip action that matches Navu’s IP range and skips selected Cloudflare security features. Steps In Cloudflare, go to:Security → Security rules. Click … Read more
Frequently Asked Questions
AI Training Question: How is Navu’s AI trained?Answer: Navu’s AI is trained on your website content primarily by reading your sitemaps and crawling your website. Question: Is there a way to train the AI on additional documents not on my website?Answer: Yes. The sidebar AI can be trained on any documents (PDFs, web pages, text … Read more
Features and Capabilities
Navu Platform Overview Conversation A website widget that handles AI chat, contact capture, and live chat. AI Chat An AI assistant that converses with website visitors. Core Capabilities Skills Configure how the AI behaves in different situations. Built-in Skills Custom Skills Site-specific AI behaviors. Prompts Predefined actions visitors can trigger. Built-in Prompts Custom Prompts Leave … Read more
Navu’s Non-profit Pricing
Navu offers 50% off standard subscription plans for eligible nonprofit organizations. See our pricing calculator to determine your pre-discount standard subscription price. If you’re a registered nonprofit using Navu to support your mission, we’d love to support you.Apply by contacting [email protected] with proof of nonprofit status and a link to your website. Navu Nonprofit Pricing … Read more
Release Notes: Better, Faster, Smarter Answers
Navu 4.7 Release Notes February 2026 Navu 4.7 includes improvements to AI answer generation, performance, onboarding, integrations, and APIs. Here’s what’s new: AI Engine and Performance New Orchestration Engine and Navu-Search Navu has fully re-engineered how AI answers are generated including a new orchestration engine and full-featured RAG (Retrieval-Augmented Generation). This improves answer speed and … Read more